Policies & Terms

We currently ship within the continental U.S. only. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, or APO/FPO addresses.

Orders are processed within 1–5 business days. During peak seasons or major releases, processing times may extend up to 7–10 business days.

Once shipped, most orders arrive within 3–5 business days. Please note delivery timelines are estimates and not guaranteed.

Flat rate shipping is $11.95

Complimentary shipping is available on orders $150+

Insider Members receive Complimentary Shipping on orders $75+

Signature Members receive Complimentary Shipping on orders $50+

Shipping fees are non-refundable once an order has shipped, including orders that are refused, returned to sender, or otherwise returned to MJHome by the carrier.

Orders begin processing quickly and cannot always be changed or canceled.

Email us immediately at hello@mjhomedecor.com — we’ll do our best, but changes are not guaranteed.

Refusing a shipment does not constitute a free return. Packages that are refused at delivery, rejected by the recipient, or otherwise returned to MJHome without following our approved return process are subject to our standard return terms.

Original shipping charges are non-refundable. Any carrier fees, return-to-sender charges, address correction fees, or additional shipping costs incurred by MJHome as a result of a refused or undeliverable shipment may be deducted from the customer's merchandise refund.

Returned merchandise must be received and inspected by our warehouse before any eligible refund is issued. Items must meet our return-condition requirements to qualify for a refund.

Please do not refuse a shipment as a method of returning an order. If you would like to make a return, please contact us or use our approved return process so we can provide the appropriate instructions.

An optional add-on at checkout that protects your shipment against loss, damage, or theft.

We will assist with carrier claims for lost or damaged packages.

Packages marked as delivered are considered fulfilled, and stolen packages are not covered.

Once marked delivered, responsibility transfers to the customer unless protection was purchased.

We recommend checking with neighbors prior to contacting us.

Returns are accepted within 14 days of delivery for eligible items.

A return request must be submitted within 14 days of the carrier-confirmed delivery date. Once a return is authorized, merchandise must be shipped back within 7 days of return authorization.

All returned merchandise is inspected upon arrival. Refunds are issued only for eligible merchandise returned in accordance with the conditions outlined in our Return Policy.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is due to a verified MJHome fulfillment error or an approved damage/defect claim. Refusing delivery does not waive return shipping costs.

Using the 10% new-customer welcome discount does not make otherwise eligible merchandise Final Sale. Eligible items may be returned under our standard policy; refunds reflect the discounted amount paid. Items individually marked Final Sale remain excluded.

Returned merchandise must be received in its original, unused, unaltered and resellable condition.

Items returned broken, damaged, stained, soiled, altered, used, containing odors or foreign substances, missing pieces/components, or otherwise no longer in their original resellable condition may be denied a refund.

Customers are responsible for packaging merchandise appropriately and securely for return transit, including when a complimentary or prepaid return label is provided. Providing a return shipping label does not transfer responsibility for adequate packaging to MJHome.

Whenever possible, we strongly recommend returning merchandise in its original shipping carton and protective packaging.

Items must not be forced into packaging that is too small for the merchandise. Faux florals, stems and branches must not be folded, sharply bent, compressed or forced into undersized packaging.

MJHome reserves the right to deny or reduce a refund when merchandise is returned damaged or in a condition that prevents it from being resold.

Please package your return with the same care used when it was delivered to you.

We strongly recommend using the original shipping box and protective packaging whenever possible. If the original packaging is unavailable, use a sturdy shipping carton appropriately sized for the merchandise and sufficient protective material to prevent movement, bending, crushing or breakage during transit.

Do not fold, bend, compress, dismantle or force merchandise into packaging that is too small.

Oversized faux stems, branches, wreaths and similar décor should be returned in packaging large enough to accommodate their original shape.

Damage resulting from inadequate or inappropriate return packaging may make the merchandise ineligible for a full refund.

The following items are Final Sale and cannot be returned or exchanged:

• Clearance merchandise

• Items specifically marked Final Sale

• Items with prices ending in .99

• Promotional/free gift items

• Bundles and Styled Looks

• Gift cards

Final Sale status will be disclosed on the product listing and/or at the time of purchase where applicable.

Using the 10% new-customer welcome discount does not make otherwise eligible merchandise Final Sale. Eligible items may be returned under our standard policy; refunds reflect the discounted amount paid. Items individually marked Final Sale remain excluded.

Promotional, Bundle & Quantity Discounts

Items purchased using an MJHome quantity incentive, bundle discount, Build Your Own offer, earned rewards code, or other qualifying discount are not automatically Final Sale unless the item or promotion specifically states otherwise.

Eligible items may be returned according to our standard return policy. However, discounts are based on the qualifying merchandise ultimately kept. If a return causes the remaining purchase to no longer qualify for the original discount, the order will be recalculated and the refund adjusted accordingly.

Examples:

Buy 5 / Buy 10 Quantity Incentives
If you purchase 10 qualifying stems and receive 15% off, then return enough stems that you keep only 7, the 7 remaining stems qualify for the 5+ tier instead. Your order will be recalculated at the applicable 10% discount and your refund adjusted accordingly.

If you purchase 10 qualifying stems at 15% off and return 7, leaving only 3, the remaining 3 no longer qualify for a quantity discount. The discount on the merchandise kept will be removed when calculating the refund.

This prevents a partial return from leaving an order with a discount that the remaining merchandise would not have originally qualified to receive.

Build Your Own Bundles
Build Your Own purchases follow the same rule. If part of a bundle is returned and the remaining merchandise no longer meets the requirements for the original bundle discount, the remaining items will be repriced at the discount level for which they still qualify, if any.

MJHome Rewards
Using an earned MJHome Rewards code does not automatically make otherwise eligible merchandise Final Sale. Refunds are based on the actual discounted amount paid for the returned merchandise. Points earned from merchandise that is later refunded may also be deducted from the customer's rewards balance.

Rewards and promotional offers cannot be stacked unless an offer specifically states otherwise.

Threshold Promotions & Free Gifts
If a promotion requires a minimum purchase amount or quantity to receive a discount, free gift, or other benefit, and a return causes the retained purchase to fall below that requirement, the promotional benefit may be removed or its value deducted from the refund.

For example, if a free gift requires a $100 purchase and a return reduces the qualifying purchase below $100, the free gift must also be returned unused or its retail/promotional value may be deducted from the refund.

Final Sale Always Overrides These Rules
Items individually marked Final Sale, clearance merchandise designated Final Sale, and purchases made during a promotion specifically advertised as All Sales Final remain ineligible for return or exchange. Purchasing those items through a bundle, incentive, rewards offer, or other promotion does not change their Final Sale status.

Refunds will never exceed the amount actually paid for returned merchandise after applicable promotional adjustments.

From time to time, MJHome may offer complimentary gifts, free shipping, or other promotional rewards when an order reaches a specified merchandise purchase threshold. Qualifying thresholds are calculated after discounts and before shipping and taxes, unless otherwise stated in the promotion.

Complimentary promotional gifts have no cash value, are non-transferable, and are not eligible for return, exchange, refund, or store credit. Gift selection and availability may vary and are available only while supplies last.

If merchandise from a qualifying order is returned and the remaining merchandise value falls below the threshold required for a promotional gift, the customer must either return the promotional gift in new, unused condition with the return or the current retail value of the promotional gift will be deducted from the refund.

If a promotional gift is not returned, is used, opened, damaged, or is otherwise not eligible to be returned in new condition, its current retail value will be deducted from the refund.

If a return causes an order to fall below a free-shipping promotional threshold, the original shipping cost that would have applied to the remaining order may be deducted from the refund.

Promotional rewards cannot be redeemed for cash, applied retroactively to previous purchases, or substituted for another product unless specifically stated by MJHome. MJHome reserves the right to modify or end promotional offers and to substitute a promotional gift with an item of equal or greater value if necessary due to availability.

MJHome reserves the right to refuse a return or deny or adjust a refund when merchandise is returned outside the applicable return period, is ineligible for return, or is received used, altered, damaged, incomplete or otherwise not in its original resellable condition.

Returns that do not comply with our policy will be documented during inspection.

Return shipping eligibility depends upon whether return coverage was purchased with the original order and the terms of that coverage.

A prepaid return label, when provided, covers eligible return transportation only. Receiving a prepaid return label does not guarantee that returned merchandise qualifies for a refund. All returned merchandise remains subject to inspection and the requirements of our Return Policy.

Customers remain responsible for adequately packaging merchandise for return transit.

With VIP Return Coverage → free return label

Without → cost deducted from refund or you may ship yourself

Using the 10% new-customer welcome discount does not make otherwise eligible merchandise Final Sale. Eligible items may be returned under our standard return policy; refunds reflect the discounted amount paid. Items individually marked Final Sale remain excluded.

Returns are inspected after they are received at our warehouse. Please allow 3 business days after delivery of your return for inspection and processing.

Once approved, refunds are issued to the original payment method or store credit. Your financial institution may require additional time to post the credit to your account.

Original shipping charges and other non-refundable fees, where applicable, are not included in the merchandise refund.

MJHome reserves the right to inspect all returned merchandise before issuing a refund and to deny or adjust refunds for merchandise that does not satisfy the applicable return requirements. The issuance of a return authorization or prepaid shipping label constitutes authorization to send merchandise to MJHome for inspection and does not constitute approval or guarantee of a refund.

We make every effort to represent our merchandise accurately through product photography and descriptions. However, colors may appear differently depending upon lighting, photography, screen settings and device displays.

Lifestyle photography may show merchandise styled with other decorative items for inspiration. Unless specifically stated in the product description, only the item identified in the product listing is included with purchase.

Please review product dimensions, materials, quantities and descriptions before ordering. Lifestyle images may not provide an accurate indication of scale when viewed alone.

Product dimensions listed in the description are the controlling reference for product size.

During warmer months, wax may soften or shift in transit.

You may notice slight oil or residue on the jar - this is completely normal.

Simply wipe clean and allow the candle to cool. It will burn as intended.

We do not replace candles affected by heat in transit.

Yes. We use:

• Coconut apricot wax (Signature & Estate jars)
  
• 100% soy wax (Mason & Votives)
  
• 100% cotton wicks
  
• High-quality, clean fragrance oils
  

Our candles are designed to be a safe, elevated option for your home.

Yes - we recommend trimming to 1/4 inch before each burn for best performance.

This helps:

• Reduce soot
  
• Maintain an even flame
  
• Extend the life of your candle

If your merchandise arrives damaged, defective or incorrect, please contact us promptly through our claims portal and provide clear photographs of the item, packaging and shipping carton.

Do not discard the merchandise, original packaging or shipping carton while a claim is being reviewed. These materials may be required to process the claim.

Damage claims must relate to the condition in which merchandise was received. Normal variations in handmade, hand-finished, natural, distressed, antiqued, concrete/cement, wood, glass, ceramic and similar décor are not considered defects when those characteristics are inherent to the product.

Approved claims may be resolved through replacement, refund or another appropriate resolution depending upon product availability and the circumstances of the claim.

Yes. Do not discard items or packaging until your claim is resolved.

Many MJHome products are designed with handmade, hand-finished, distressed, antiqued, aged or organic characteristics.

Variations in color, texture, glaze, distressing, finish, shape and placement are expected and help create the individual character of these pieces. Materials such as concrete/cement, wood, glass, ceramic, metal and natural materials may also exhibit characteristics including air pockets, pitting, surface variations, knots, grain variations, small irregularities or differences between pieces.

These inherent characteristics are not considered defects.

Faux florals may also vary slightly in positioning and shape due to packaging and transit. Stems and wired branches are often designed to be gently shaped and styled after unpacking.

We’re happy to help.

Email us at hello@mjhomedecor.com