FAQs
What is MJHome?
MJHome is a female owned and operated home decor brand in Cumberland County, NJ. From an idea in 2016 walking the aisles of HomeGoods with my grandmother telling her, "I want to offer great products, but also show people how to decorate!"
MJHome was previously known as Mama's Junk Co. when my first brick and mortar store opened in 2018 selling home decor pieces and estate furniture that I refinished in my spare time. I was a new mom and my husband called me Mama, mixed with the estate furniture, Mama's Junk was born.
MJHome is a growing decor brand. Many of our products are manufactured exclusively for my company and I am dedicated to bringing more to my brand to continue carrying affordable and high quality pieces.
Where is MJHome located?
MJHome warehouse is located in Millville, NJ where our team of women pick, pack and process all orders in house.
What should I do if an item is missing from my order?
We truly apologize if your order was not properly fulfilled. We would be happy to ship the missing item to you or issue a refund, depending on your preference. Please email hello@mjhomedecor.com with your order number and item that was not included in your shipment, and we will get you taken care of!
What should I do if I received the wrong item?
First, we apologize first making a mistake, please let us make this right. Email hello@mjhomedecor.com with the order number and photo of the item you received in place of the item you ordered. We will take care of this right away to make sure the correct item is sent to you!
Can I cancel my order?
Our orders are typically processed within 1-3 business days. As long as your order has not been packaged, we would be happy to assist.
What is the status of my order?
Once your order has been packaged and your shipping label has been purchased, an email is automatically dispatched with your tracking information and shipping carrier. Please check your spam folder if you did not receive an email after 3-5 business days from your purchase.
How long is shipping?
Standard shipping orders take 1-5 business days to be processed and packaged before being shipped out of our warehouse. Delivery times are not guaranteed but are our best approximation and vary with each carrier. Shipments and deliveries occur only on weekdays.
You can view our entire Shipping Policy for more details.
Where do you ship?
We ship everywhere in the US except P.O. Boxes, Alaska, Hawaii, US Territories, and Military Addresses (APO/FPO). We do not ship to Canada or other international countries due to the high shipping costs.
How do I return an item?
You can return your item within 14 days by mailing the package to our warehouse. We have an online portal to enter the details for your return to have a prepaid label issued to you. You can find additional info on our Return Policy.
We do not accept returns on Sale/Clearance items, items ending in $.99, or items from an order that received a free gift during a promotional period.
What items are non-returnable?
We do not accept returns on marked Final Sale/Clearance items, items ending in $.99, items from an order that received a free gift during a promotional period, or items from an order using a coupon.
What do I do if my item arrived damaged?
We hate when that happens and we are happy to help! Please send a photo of the damaged item as well as the order number and item name to customer service at hello@mjhomedecor.com. We will file a claim on your behalf with the shipping carrier to offer you a refund or replacement if the item is available.
How do I view my order history?
Login to your account from the profile icon on the top right corner of this page. There you will see all your orders listed.
How do I make changes to my Candle Club?
Please use this link to access your customer subscription portal and make changes. You can skip or cancel at any time! Click Here: Customer Portal