Policies & Terms

We currently ship within the continental U.S. only. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, or APO/FPO addresses.

Orders are processed within 1–5 business days. During peak seasons or major releases, processing times may extend up to 7–10 business days.

Once shipped, most orders arrive within 3–5 business days. Please note delivery timelines are estimates and not guaranteed.

Flat rate shipping is $9.95

Complimentary shipping is available on orders $149+

Insider Members receive Complimentary Shipping on orders $75+

Signature Members receive Complimentary Shipping on orders $50+

Orders begin processing quickly and cannot always be changed or canceled.

Email us immediately at hello@mjhomedecor.com — we’ll do our best, but changes are not guaranteed.

An optional add-on at checkout that protects your shipment against loss, damage, or theft.

We will assist with carrier claims for lost or damaged packages.

Packages marked as delivered are considered fulfilled, and stolen packages are not covered.

Once marked delivered, responsibility transfers to the customer unless protection was purchased.

We recommend checking with neighbors prior to contacting us.

Returns are accepted within 14 days of delivery for eligible items.

The following are not eligible for return:

• Bundles & Styled Looks
  
• Clearance items
  
• Discounted items
  
• Promotional gifts
  
• Items marked Final Sale
  
• Prices ending in .99

With VIP Return Coverage → free return label

Without → cost deducted from refund or you may ship yourself

Once your return is received, please allow 1–3 business days for processing.

During warmer months, wax may soften or shift in transit.

You may notice slight oil or residue on the jar - this is completely normal.

Simply wipe clean and allow the candle to cool. It will burn as intended.

We do not replace candles affected by heat in transit.

Yes. We use:

• Coconut apricot wax (Signature & Estate jars)
  
• 100% soy wax (Mason & Votives)
  
• 100% cotton wicks
  
• High-quality, clean fragrance oils
  

Our candles are designed to be a safe, elevated option for your home.

Yes - we recommend trimming to 1/4 inch before each burn for best performance.

This helps:

• Reduce soot
  
• Maintain an even flame
  
• Extend the life of your candle

Please submit a claim through our Returns & Claims Portal.

Include:

• Order number
  
• Photos of item + packaging
  
• Brief description

Yes. Do not discard items or packaging until your claim is resolved.

We’re happy to help.

Email us at hello@mjhomedecor.com